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Lifetime Warranty Against Manufacturing Defects #
We are committed to repairing or replacing any piece that suffers from a manufacturing defect, free of charge. Examples of manufacturing defects include
- Loose stones in a recently crafted setting.
- Rings that are deformed, crooked, or bent at the time of delivery.
- Improper materials used in production.
Please note that normal wear and tear, improper use, and accidental damage are not covered under this warranty. This includes:
- Discoloration caused by exposure to chemicals or cosmetics.
- Bent, caught, or worn-out prongs resulting in a loose or lost stone.
- Chips or breaks in gemstones due to everyday wear or accidents.
Lost Stones #
We will replace lost stones up to 0.15ct once, free of charge, if the loss is determined to be due to a manufacturing defect. Loss of stones larger than 0.15ct or loss resulting from wear and tear is not covered under the warranty.
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Exclusions #
Our warranty does not cover:
- Damage caused by improper storage or use.
- General wear and tear, such as scratches, dents, or metal thinning.
- Loss, theft, or accidental damage.
- Items altered or repaired by a third-party jeweller.
- Variations in handmade pieces, which are part of their unique character.
Repair Services #
If your piece sustains damage outside of warranty coverage we are happy to assist. Repairs for accidental damage or general wear and tear will be quoted before work begins, and you will be responsible for the repair and shipping costs.
How to Initiate a Warranty Claim or Repair: #
- Contact Us: Reach out to us via [email protected] to initiate a claim or repair. Provide details about the issue alongside photos of the piece.
- Ship Your Jewellery: After contacting us, you will receive instructions on how to send your piece for inspection.
- Inspection: Once we receive your piece, our expert jewelers will evaluate it to determine if the damage is covered under warranty. We will contact you within 48 hours to discuss the next steps.
- Repair or Replacement: If the issue is warrantied, we will repair or replace the piece at no cost. For non-warrantied issues, you will receive a quote for repair, and the deposit will be applied to the final cost if you choose to proceed.
Protect Your Jewellery with Insurance #
We highly recommend purchasing jewelry insurance to protect your piece against loss, theft, or accidental damage not covered under this warranty. Many home insurance policies offer coverage, though depending on your policy you may need to add your jewelry as a named item. Please check with your insurer to make sure you’re covered for all eventualities. but for more comprehensive protection, consider a jewelry-specific policy such as those offered by AssetSure. As a guide, a policy to insure a ring purchased for £3,500 will cost £5.50 monthly.
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Caring for Your Jewellery #
Fine jewelry requires care to maintain its integrity and beauty. We recommend:
- Removing your jewelry before engaging in physical activities, swimming, bathing or showering, or using harsh chemicals.
- Storing your piece in a soft, dry place when not in use.
- Avoiding force or pressure on the inner band to prevent bending or deformation.
See this article on cleaning your jewelry for more information. At Adamas Studio we are here to ensure that your jewelry remains as stunning as the day you first wore it. If you have any questions or concerns about your piece, please don’t hesitate to contact us.