Terms and Conditions
These Terms and Conditions (the “Terms”) govern the use of https://adamas.studio (the “Site”). This Site is owned and operated by Adamas Diamond Studio LLC. By accessing or using this Site and/or purchasing from us, you agree to be bound by these Terms. If you do not agree, you may not access or use our services.
We reserve the right to update or modify these Terms at any time by posting changes on this page. Continued use of our website after changes are posted constitutes acceptance of the updated Terms.
1. Eligibility
You must be at least 18 years old to make a purchase on our website. By using this Site, you confirm that you meet this requirement or have obtained consent from a legal guardian.
2. Intellectual Property
All content on this Site—including text, images, logos, and downloadable materials—is the property of Adamas Diamond Studio LLC and protected by copyright laws. You may not reproduce, distribute, or exploit our content without express written consent.
3. Account Responsibilities
By creating an account, you agree to:
- Keep your account credentials secure;
- Provide accurate, current information;
- Update your information if it changes.
We reserve the right to suspend or terminate accounts used in violation of these Terms.
4. Products and Services
We offer the following through our Site:
- Goods: Loose diamonds and gemstones, semi-bespoke and stock jewelry, fully bespoke custom pieces;
- Services: Diamond concierge consulting and custom design.
All services must be paid in full at the time of order unless otherwise specified. We reserve the right to limit quantities or restrict sales to any customer, region, or jurisdiction at our discretion.
Product availability is subject to change. We strive to display product details, dimensions, and colors as accurately as possible, but due to differences in screen displays, we cannot guarantee accuracy of appearance. Semi-bespoke and bespoke items require additional production time.
5. Orders
- You agree to provide accurate, current, and complete order and shipping information.
- All orders are subject to our acceptance and item availability.
- We reserve the right to refuse, cancel, or limit any order at our discretion, including duplicate or bulk orders, and those suspected of misuse.
- We reserve the right to correct any errors in pricing, product details, or availability, and to cancel orders affected by such errors. You will be notified and refunded accordingly.
6. Payment
We accept:
- Credit Card
- Debit
- PayPal
Payments are processed securely via third-party providers such as Stripe. Your payment details are encrypted, and we do not store sensitive payment information. By placing an order, you authorize us to charge the full purchase amount.
7. Shipping and Delivery
- Shipping timelines vary by product. Semi-bespoke and fully bespoke items require additional processing and production time.
- Delivery estimates at checkout are not guaranteed.
- We are not liable for courier delays, customs holds, or third-party disruptions.
- You are responsible for providing accurate delivery details. We are not liable for packages delivered to the wrong address due to client error.
- International customers are responsible for any import duties or taxes imposed by their local government.
In the event of a lost or damaged parcel, contact us immediately at [email protected].
8. Returns and Refunds
8.1 Stock Items
- May be returned within 14 days of delivery.
- Must be unused, in original packaging, with proof of purchase.
- Contact [email protected] to begin the return process. Refunds are processed within 14 days of receiving the return.
8.2 Semi-Bespoke Items
- Non-returnable and non-refundable unless defective or not as described.
- Includes items with customer-selected diamonds, metals, or customization options.
8.3 Fully Bespoke Items
- Final sale. Non-returnable, non-refundable, and non-cancellable once production begins.
- Slight variations from CAD renderings due to handcraftsmanship are not defects.
- CAD designs must be approved by the client before production. No changes may be made after approval.
8.4 Services
- All services, including sourcing, design, and consulting, are non-refundable once rendered or initiated.
9. Client Behavior and Right to Refuse Service
We reserve the right to refuse service, cancel orders, or cease communication with any client whose behavior is abusive, unethical, or violates our community standards. This includes:
- Harassment, defamation, boundary violations, or abusive communication;
- Dishonest or manipulative behavior;
- Reputational threats, false public claims, or attempts to weaponize refunds.
You acknowledge that:
- No product is owed until it has been shipped;
- We may cancel and refund any order in full if we believe continuing the transaction poses undue risk;
- A refund constitutes full resolution, and you waive all future claims to the item or service;
- We reserve the right to permanently end all correspondence and decline future business at our sole discretion.
10. Reviews and Public Disclosures
By using our Site and purchasing from us, you agree to act in good faith in all public and private feedback, reviews, and representations of our business. This includes:
- Only sharing honest, accurate, and factual experiences;
- Refraining from defamatory statements, personal attacks, or false representations;
- Not misrepresenting or weaponizing dissatisfaction to harm our reputation or operations.
We reserve the right to take appropriate legal action in response to knowingly false or defamatory claims that damage our business, including but not limited to removal of services, cancellation of current or future orders, and pursuit of remedy through applicable law.
11. Third-Party Goods and Services
Our Site may list or link to goods and services provided by third parties. We do not control or guarantee the accuracy, quality, or safety of third-party offerings. Use at your own risk.
12. User Conduct
By using this Site, you agree not to:
- Use it for unlawful, fraudulent, or harmful purposes;
- Interfere with the Site’s security or operations;
- Submit misleading or false information;
- Exploit, reproduce, or republish any content without permission.
Violation of this section may result in termination of your access to the Site.
13. Limitation of Liability
To the fullest extent permitted by law, Adamas Diamond Studio LLC, its affiliates, and employees are not liable for:
- Indirect, incidental, or consequential damages;
- Loss of data, profits, or business;
- Shipping delays, customs issues, or force majeure events;
- Variations in products due to manual fabrication or screen display differences.
Liability is limited to the amount paid for the affected product or service.
14. Indemnity
You agree to indemnify and hold harmless Adamas Diamond Studio LLC and its affiliates from any claims, losses, or damages arising from your use of the Site, your violation of these Terms, or your infringement of any third-party rights.
15. Privacy
Your personal information is protected by our Privacy Policy, available here: https://www.notion.so/Terms-and-Conditions-170c92d0f7cb818e83abc1c39a729a9e?pvs=21. By using our Site, you consent to our collection and use of your data as outlined.
16. Governing Law
These Terms are governed by:
- The laws of the State of Illinois (for U.S. clients);
- The laws of England and Wales (for UK clients).
Disputes shall be resolved in the courts of the applicable jurisdiction.
17. Severability
If any part of these Terms is found to be unenforceable or invalid, the remainder shall remain in full force and effect.
18. Updates
We reserve the right to modify these Terms at any time. Continued use of the Site after updates constitutes acceptance of the revised Terms. Updates will be posted on this page and may be communicated via email.
19. Contact
For any questions or concerns, please contact us:
- Email: [email protected]
- US Address: 2045 W Grand Ave, Ste B, PMB 956937, Chicago, IL 60612
- UK Address: Suite 39, Unit 3AB, 34–35 Hatton Garden, London, EC1N 8DX