Which payment methods do you accept?
Using Stripe and through WooPayments we accept all secure payment methods including debit cards, PayPal, Amex, and Apple/GooglePay. We also offer flexible payment options through Klarna and PayPal Pay Later.
How are taxes handled?
For all orders within the UK taxes have been included in your final price. State taxes in the US are applied at check-out.
Which shipping methods are used?
All our products are delivered within 24-48 hours by our shipping partners, who may include FedEx, DHL, and DPD. Due to the valuable nature of our products you will need to sign/be present at the nominated address for your delivery. If at any time you need to change your shipping address please contact us at [email protected] ASAP.
Where do you ship to?
We ship to the USA, Canada, UK, and Europe. Please get in touch if you don’t live in one of these countries and we’ll see what we can do
How much is shipping?
We currently ship for a flat fee of $14/£10 – fully tracked and insured.
Do you deliver to PO Boxes?
As we require a signature upon delivery for all orders we are unable to deliver to PO Box addresses.
When will my order arrive?
Due to the made-to-order nature of our items they take 6-8 weeks from order to delivery. For any items listed as ready-to-ship, and depending on resizing needs, we are able to ship to you within 7-10 working days.
Diamonds we have on-hand are despatched within two working days, but for those we source from our cutting partners shipping may take up to two weeks.
You can check the status at any time via your customer dashboard, or reach out to us on chat, email, or WhatsApp for an update.
If you need your order sooner than the above please drop us a line at [email protected] and we’ll do our best to supercharge the process. In some cases – and depending on your timeline – priority order fees may apply.