Terms and Conditions
1. Introduction
This website is operated by Adamas Diamond Studio Limited (Company No: 16143615), located at Suite 39, Unit 3ab, 34-35 Hatton Garden, London, EC1N 8DX, United Kingdom. Throughout this document, “we,” “us,” and “our” refer to Adamas Diamond Studio Limited. By accessing or using this website and/or purchasing from us, you agree to be bound by these Terms and Conditions (“Terms”).
These Terms apply to all users, including browsers, customers, and merchants. If you do not agree to these Terms, you must not use this website.
We reserve the right to update or modify these Terms at any time by posting changes on this page. Continued use of our website after changes are posted constitutes acceptance of the updated Terms.
2. Eligibility
You must be at least 18 years old to make a purchase on our website. By using our site, you confirm that you meet this age requirement or have obtained consent from a legal guardian.
3. Products and Services
3.1 Semi-Bespoke and Stock Items
We sell both semi-bespoke diamond rings and other jewellery items that may include stock (non-bespoke) products. Semi-bespoke items allow for certain customisations (e.g., metal type, diamond size) as outlined in the product description.
3.2 Product Descriptions
We make every effort to display product details, dimensions, and colours as accurately as possible. However, due to differences in screen displays, we cannot guarantee that your device will accurately reflect the product’s appearance.
3.3 Availability
All items are subject to availability. Semi-bespoke products require additional processing time due to their customised nature. If an item is unavailable after you place an order, we will notify you promptly and issue a full refund.
3.4 Limitation on Sales
We reserve the right to limit quantities or restrict sales to any customer, geographic region, or jurisdiction, at our discretion.
4. Orders
4.1 Accuracy of Information
You agree to provide accurate, current, and complete information when placing an order. You must update your account details promptly to ensure the successful processing of your purchases.
4.2 Order Acceptance
All orders are subject to acceptance by us. We reserve the right to refuse or cancel any order at our discretion, including orders placed under the same account or using the same billing/shipping details.
4.3 Pricing and Errors
While we strive for accuracy, errors in pricing, product descriptions, or availability may occur. We reserve the right to correct any errors and to cancel orders affected by such errors. In such cases, we will notify you and offer a refund or an alternative product.
5. Payment
Payments are processed securely via third-party providers such as Stripe. Your payment details are encrypted, and we do not store sensitive payment information. By placing an order, you authorise us to charge the full purchase amount.
6. Shipping and Delivery
6.1 Shipping Times
Shipping timelines vary depending on the product. Semi-bespoke items may require additional time for customisation. Delivery estimates are provided during checkout but are not guaranteed.
6.2 Delivery Issues
We are not liable for delays caused by courier services or customs processing. In the event of a lost or damaged parcel, please contact us immediately at [email protected].
7. Returns and Refunds
7.1 Return Policy for Stock Items
Stock items may be returned within 14 days of delivery for a refund or exchange, provided they are unused, in original packaging, and accompanied by proof of purchase.
7.2 Return Policy for Semi-Bespoke Items
Semi-bespoke items are non-returnable due to their customised nature, unless they are found to be defective or not as described.
7.3 Return Process
For all returns, you must contact us at [email protected] to receive instructions. Refunds will be processed within 14 days of receiving the returned item.
8. Intellectual Property
All content on this website, including text, images, logos, and designs, is the property of Adamas Diamond Studio Limited and protected by copyright laws. You may not copy, reproduce, or distribute our content without express written consent.
9. User Conduct
You agree not to:
• Use the website for unlawful purposes;
• Interfere with the site’s security or functionality;
• Submit false or misleading information; or
• Attempt to copy or exploit any aspect of the website or its content.
We reserve the right to terminate your access if you violate these terms.
10. Limitation of Liability
To the extent permitted by law, we are not liable for:
• Indirect, incidental, or consequential damages;
• Loss of profits, data, or business arising from the use of our products or website; or
• Errors, interruptions, or inaccuracies on the website.
Our liability is limited to the total amount paid for the product(s) in question.
11. Privacy
Your personal information is governed by our Privacy Policy, which can be viewed here. By using our site, you consent to the collection and use of your data as outlined in our Privacy Policy.
12. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes shall be resolved in the courts of England and Wales.
13. Contact Information
For questions regarding these Terms, please contact us at:
• Email: [email protected]
• Address: Suite 39, Unit 3ab, 34-35 Hatton Garden, London, EC1N 8DX, United Kingdom